Utilizing Customer Relationship Management (CRM) software is imperative for any business of any size. It can help manage your sales process and ensure that your customers have their needs met. There are many software packages out there, but these three are some of the best CRM software systems available.
Salesforce is one of the largest cloud-based service providers in the world and their Salesforce CRM is the #1 CRM in the world. More than 100,000 companies rely on the SalesForce platform to close deals faster. They know that their customer data is secured with bank-grade encryption and is accessible from desktops and mobile devices.
Salesforce claims that their platform is as easy to use as Amazon. Everything is 100% cloud based so there is no hardware to purchase or software to buy. It’s all run as a cloud service. This means employees can access it from anywhere and the data stays secure in the cloud.
Salesforce CRM pioneered the CRM and continually works to take advantage of a variety of new tools. These tools can help you better understand your customers and their needs so you can make the most profitable deals.
TeamSupport CRM is based on their award-winning customer support software. It’s specifically for B2B business but can be used for consumer facing organizations. Their customers include some of the largest companies in the US.
The customer contact management page is a hub for finding all information about a customer. Alerts can be entered alongside a customer record so that any contact with the customer provides needed and actionable information. The system also can be used to manage products, provide customer support and help, and improve collaboration.
A great additional feature is the customer information section. It pulls publicly available information about your customer and makes it easily available. It uses data analysis to attempt to see how well your customer is happy with your company without even needing to survey them. This helps you keep your customers satisfied and coming back.
Pipedrive CRM is focused on small teams in all sizes of companies. They claim to be used by more than 30,000 teams. Its design philosophy is to be a simple tool with good visuals. It’s designed for easy capture of information so all team members know where any deal is in the pipeline at any time.
Pipedrive really shines as a sales tool. Many users find it very easy to use as first time CRM users. It’s easy to integrate it with other tools to improve productivity. Data can be easily imported and exported so that it can be analyzed and acted upon. The entire sales pipeline can be managed to help increase sales and improve customer retention.
These three different systems are the three of the best CRM software available. Any of them can help a business succeed. Pipedrive is great for teams, TeamSupport is great for B2B businesses that also need to have a support element, and Salesforce is great as a general CRM. The one your business chooses will be the one that best matches your business needs.