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MSP Software Analysis

Top CRM Softwares

Utilizing Customer Relationship Management (CRM) software is imperative for any business of any size. It can help manage your sales process and ensure that your customers have their needs met. There are many software packages out there, but these three are some of the best CRM software systems available.

Salesforce CRM
Salesforce is one of the largest cloud-based service providers in the world and their Salesforce CRM is the #1 CRM in the world. More than 100,000 companies rely on the SalesForce platform to close deals faster. They know that their customer data is secured with bank-grade encryption and is accessible from desktops and mobile devices.

Salesforce claims that their platform is as easy to use as Amazon. Everything is 100% cloud based so there is no hardware to purchase or software to buy. It’s all run as a cloud service. This means employees can access it from anywhere and the data stays secure in the cloud.

Salesforce CRM pioneered the CRM and continually works to take advantage of a variety of new tools. These tools can help you better understand your customers and their needs so you can make the most profitable deals.

Team Support CRM

TeamSupport CRM
TeamSupport CRM is based on their award-winning customer support software. It’s specifically for B2B business but can be used for consumer facing organizations. Their customers include some of the largest companies in the US.

The customer contact management page is a hub for finding all information about a customer. Alerts can be entered alongside a customer record so that any contact with the customer provides needed and actionable information. The system also can be used to manage products, provide customer support and help, and improve collaboration.

A great additional feature is the customer information section. It pulls publicly available information about your customer and makes it easily available. It uses data analysis to attempt to see how well your customer is happy with your company without even needing to survey them. This helps you keep your customers satisfied and coming back.

pipedrivePipedrive CRM
Pipedrive CRM is focused on small teams in all sizes of companies. They claim to be used by more than 30,000 teams. Its design philosophy is to be a simple tool with good visuals. It’s designed for easy capture of information so all team members know where any deal is in the pipeline at any time.

Pipedrive really shines as a sales tool. Many users find it very easy to use as first time CRM users. It’s easy to integrate it with other tools to improve productivity. Data can be easily imported and exported so that it can be analyzed and acted upon. The entire sales pipeline can be managed to help increase sales and improve customer retention.

These three different systems are the three of the best CRM software available. Any of them can help a business succeed. Pipedrive is great for teams, TeamSupport is great for B2B businesses that also need to have a support element, and Salesforce is great as a general CRM. The one your business chooses will be the one that best matches your business needs.

IDrive vs. CrashPlan

Have you ever lost a years-long collection of precious data stored in a hard drive without remedy? If you have, we have good news for you. And, if you haven’t, you are still able to take the necessary precautions to prevent that to ever happen. Nowadays, we generate more data in an hour than we used to carry around one decade ago – remember the old 1.4MB-diskettes? Hence, taking some precautions in security and storage is highly advisable.

IDrive idrive

Entrepreneurs and businessmen are more exposed to data loss than the average person. Why? Because they manage a higher data volume than most of us do. Fortunately, there are online tools which have shown up to save the day: the cloud. IDrive is the best-rated online backup service on Toptenreviews.com due to its excellent performance. The suite includes a desktop app, online storing, and file syncing capabilities. For most of us, the 1-TB storage is more than enough to have a viable working environment online.


crashplan CrashPlan
Another appealing option is CrashPlan starring a user-friendly backup and restores processes. If you need to store massive amounts of data online, this is the best pick provided that you count on unlimited space for up to 10 computers. Plus, your files stay online indefinitely being accessible via 448-bit Blowfish encryption; one of the safest security measures of the current market. This service is mostly recommended for clients who manage several devices due to the quality-to-price ratio of the online storage.

The best service for you is that which covers your needs in the most efficient way for the lowest price. There is the cheaper-than-expected service by Idrive although the storage is limited. You also have CrashPlan for almost triple the yearly price but with unlimited storage for several devices with syncing options in real time. So, infinite storage or working on a budget; that is the question. Which cloud-based backup service provides what your business’ workload currently demands?

What is the best email service for your business?

Every business wants to have the best programs at their disposal, but it can often be hard to determine what email service is right for a business. Well, to make that choice a little easier, here are the top three email services for businesses.

google for workGoogle Apps for Work

While Gmail is a decent option for most people, it is not suited for business. This is where Google apps for work comes in. By creating an account on Google’s App Engine, anyone can create a Google Apps with their own unique domain. But what are the actual benefits of Google apps for work?

Well, this comes with everything that one would normally expect from Google Drive. This includes amazing features like 30GB of storage, the ability to share calendars and host high-quality business meetings. Additionally, this comes with a lot more security than typical Gmail and a great tech support system. This is certainly a great choice for any business in need of an email provider.

office 365Office 365

Another classic, Microsoft’s Office 365 is a popular go-to for businesses looking to create an email. For anyone that perhaps isn’t Google’s biggest fan, this offers a solid alternative.

Without paying for anything, users can shared documents with up to 10 GB of storage as well as a total of 500MB of storage. For the real features, though, there will be a small fee. This comes with full access to Office 365’s applications, which can be quite the sound investment for a business.


While it is probably the least-known item on this list, it is still a great option for businesses hunting for an email provider. With an interface that can match even Apple’s iCloud and all of the features that Google can offer, Atmail is a great middle-ground for the business owner that wants the best of both worlds.

Atmail costs less than the Google apps, but its quality is very much comparable. With a whole host of support systems like multiple languages, tools to help with managing the software and vCard support, there are few things that any email provider can do that Atmail cannot.


Each of these email services is an excellent option for any business, it all just comes down to the individual needs of the business. Still, each of these is optimized to provide business owners to meet the needs of business owners and allow them to run their businesses as efficiently as possible.

ConnectWise and Zendesk Ticketing System

The ConnectWise system is ticketing, made easy. If you are a business owner, whether it be small or large, think about your various amount of clients, and how they present service requests. Does it affect your business? If it does, you need to have a machine in place that monitors everything to prevent things from sliding by.

connectwiseConnectWise’s effective ticket-management policies permit you to bring everything under one roof with clients. For instance, anyone from the finance department, sales department, to the Chief Executive Officer, can rapidly analyze the status of your customers. It not only provides clients with a multitude of options but increases productivity.

Every product has cons. The ConnectWise system is much more complicated than its competitors, but it runs very well, and it does have the occasional bug. Four years ago, ConnectWise had serious complaints about their customer service, but they listened to the complaints and have become very colleague-centric. Unlike Zendesk, they also have a suggestion box, and they always ask customers for feedback.

zendeskZendesk is not as complex as ConnectWise. In fact, it is easy, and if you have any questions, the customer support staff is more than willing to assist you. The company revolves around three tenants: support, self-service, and engagement. It works very well and over 60,000 companies trust ZenDesk for those very reasons.

The cons are very minimal, but with innovation, it should not be a problem. The user-interface is not user-friendly on touch-screen devices, and many people rely on those machines in today’s world. Furthermore, if a client has an issue and needs to contact support, they have to create a separate username and password to submit a ticket. That can get confusing for the average person.

Have you ever used Yahoo or WikiAnswers? If so, do you recall how each website will suggest answers to you after you have submitted a question? Zendesk could become an easier tool to use if they did implement something similar. Again, the customer support staff is tremendous, but they can get backed up with calls and other inquiries like any other business. So, this addition would be huge.

Small Business Phone System Options

Business phone systems provide some computer-integrated instruments, which also includes expeditious messaging, video capability, and enhanced pager choices.

The Leader in the Industry
Cisco is the number one recommended phone solution for your small business. It supplies all of the features aforementioned, which are vital for this type of a system. Additionally, they bestow extra tools that other companies simply will not provide.

Business Edition 6000 not only has a catchy name, but it also has a large conglomeration of phone products available, but the features, partnership options, and technical support resources are superb as well.

cisco small businessIf you are looking for a marquee product to add to your small business, Cisco will augment your communication capabilities with your customers and your staff.

It also depends on the size of your server. But in either regard, you are in control, and it is up to you to design a platform that is best equipped for your company. Another helpful feature is the Unified Communications Manager. This bestows voice and video features, as well as multimedia conferencing capabilities, and more expeditious messaging options to magnify your communications. You will be able to disseminate information on more than just one form of media, which can be very helpful if you are trying to attract new customers to your business. Individuals will also be able to check their voicemail’s using this system.

The only con about Cisco is that it only offers a one-year warranty on its products in case it gets damaged or destroyed.

Ooma Office
ooma officeIf there was one phone system that comes home in a close second, it has to be Ooma Office. It is very well organized, as it is split into five head sections. They are manage, home, account, add-ons, and support for the technically challenged. Packages start from $100-$700. Of course, the $700 seems a bit pricey, which it is, but if you are operating a small business, there would likely not be a need to have such an expensive system, unless if you are an IPhone dealer, for instance.

Ooma is very easy to install. Within 20 minutes, you should be ready to go. That alone is enough for Ooma to rival up to the mighty Cisco.

3 Steps To Prevent Computer Malware

According to Kasperky Labs, more than 315,000 malicious programs come into existence every day. Malware creators are busy trying to wreak havoc on people who own computers. Many malware creators make the programs just for a thrill. However, some of them create the programs with the sole purpose of hacking a person’s computer. The following are three tips that a computer owner can use to prevent himself or herself from having hackers invade the computer through malware:

1. Install an Antivirus anti-virus protection

An antivirus is one of the first lines of defense against viruses and malware. An antivirus program can check for all manner of malware and nuke it before it gets into the system. Many of the antivirus companies provide consumers with free trials of their product. The names of some of the top antivirus providers are Kaspersky, Norton and McAfee. The trial periods last anywhere from seven days to 60 days. The consumer can decide whether to purchase the product after the trial period ends.

2. Stay Away From Strange Downloading Sites


Are Managed Service Providers Necessary?

If you are looking for someone to take over the day-to-day management of your company’s human resources, production support, or computer and information systems structure as a way to cut costs or free up your staff to take on greater responsibilities, look no further than a managed services provider.

Managed services is defined as the practice of outsourcing daily management responsibilities and functions as a strategic method for improving operations and cutting expenses. Contracting with a managed services provider keeps you in ultimate control of the management of your company while they take on the responsibility of keeping your businesses infrastructure running smoothly at all time.

A managed service provider will assume the responsibility of undertaking a detailed set of services of your company, including: (more…)

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